OUR TIDY HOME

Terms of Use

Last updated: 15 October 2026 Version 2026-10-15-household10

1. About these Terms

Our Tidy Home is the service operated through ourtidyhome.com (“we”, “us” or “our”). Contact the website operator at admin@ourtidyhome.com. When you create an account, you are asked to accept these Terms.

2. Eligibility and registration

You must be at least 18 years old to register or use the private app. Give accurate information and use an email address you are entitled to use. Do not register someone else without permission. Creating an account gives you a verified sign-in identity. Create a household or accept your partner’s invitation, then use a confirmed household subscription to access the app. Account creation alone does not charge you.

3. What the service does

Our Tidy Home is a household organisation web app designed for phones, with custom rooms, cleaning checklists, progress, optional photos and shared rewards. Each household member signs in with their own verified email account. Paid household access opens when payment is confirmed. A test checkout is explicitly labelled and does not take real payment or create a live subscription. Website illustrations are examples, not customer testimonials or a guarantee that every illustrated feature is available to every visitor.

The app helps organise household tasks; it does not certify that a surface is clean, hygienic or safe. Follow product instructions and use your own judgement when cleaning. Tasks, assignments and partner ratings are personal arrangements between household members.

Customer accounts use verified email sign-in links. Keep these links private. One paid household subscription covers the selected and paid household size, up to ten members; invitations are bound to the invited member’s email and expire after seven days. Each member uses their own verified account. Annual Plus starts at NZ$20 per household per year for two people. The checkout requires separate agreement to automatic renewal. You can cancel renewal through Manage subscription; contact admin@ourtidyhome.com for billing help, account removal or refund requests. Applicable consumer rights remain unchanged.

4. Acceptable use

Use the service lawfully and respectfully. You must not access another person’s data without permission, bypass security controls, send spam, interfere with the service, upload unlawful or harmful content, infringe another person’s rights, or use household photos and ratings to threaten or harass someone.

Keep your devices, account credentials and private removal links secure. Tell us if you suspect misuse. Sharing a link does not automatically grant access to private customer or household information.

5. Your content and household sharing

You retain any rights you have in the content you submit. You give us permission to store, reproduce and process it only as needed to operate, protect and support the service, including displaying it to authorised household members where sharing is enabled. This does not transfer ownership of your photos or other content to us.

Only upload content you are entitled to use and share. Avoid including private information about other people without their permission. Ratings and photo uploads are optional. We may restrict or remove content or access where reasonably needed to address misuse, security risks or legal requirements.

6. Points and rewards

Points and custom rewards are motivational features agreed between household members. They have no cash value and are not money, credit, a prize offered by us or a promise that we will pay for a meal, takeaway or other reward. Household members decide what a reward means and how to fulfil it.

7. Our content and branding

We and our licensors retain the rights we hold in the app, website design, logo and other service materials. You may use the service for its intended personal household purpose. These Terms do not grant a right to copy our branding or redistribute the service. Rights permitted by applicable law remain unaffected.

8. Availability, changes and fees

Account creation is free. Our Tidy Home Plus is the NZ$20 annual household subscription described below. The price and automatic renewal require your agreement at checkout before a subscription starts.

Features and availability may change as we improve the service. We aim to operate the service reliably but cannot promise uninterrupted access, permanent storage or compatibility with every device. You are responsible for your internet and mobile-data costs. Keep copies of any important household records. We may pause or discontinue the service and will provide reasonable notice where practicable.

Annual household subscription

The annual base plan costs NZ$20 for two people. Each extra person costs NZ$3 per year, up to 10 people total. Your subscription covers the household size selected and paid for, up to ten members total. The total annual price, renewal details and cancellation method are shown before payment. Registration alone does not start a paid subscription.

Subscriptions renew annually unless cancelled before renewal. Cancelling stops the next renewal; access continues until the end of the paid period. We do not issue an automatic prorated refund for ordinary cancellation. Any rights to a refund or other remedy required by applicable law remain unaffected.

9. Ending your participation

You can cancel future subscription renewals through your account settings and contact us to request account removal. Historical mailing-list registrations can be removed using their private removal link or by contacting us. We may suspend or end access where reasonably necessary because of a serious breach of these Terms, a security risk or a legal obligation. Where practicable and appropriate, we will explain the issue and allow it to be addressed. Handling of remaining information is described in our Privacy Policy.

Previous contact registrations

Previous contact registrations are separate from customer accounts and paid subscriptions. You can remove a previous registration using its private removal link or by contacting us.

10. Responsibility and your legal rights

The service is provided subject to the rights and protections that apply under law. We do not exclude guarantees, remedies or liabilities that cannot legally be excluded, including applicable consumer protections. To the extent permitted by law, we are not responsible for losses caused by your misuse, unauthorised sharing or arrangements and disagreements between household members. Nothing here excludes liability that the law requires us to accept.

If something goes wrong, contact us with the relevant details so we can try to resolve it. These Terms do not prevent you from exercising mandatory rights or taking a complaint to a competent court, regulator or dispute-resolution body.

11. Changes and contact

We will publish revised Terms with an updated date. We will provide appropriate notice of material changes and request fresh agreement where required. Changes will not remove rights you already have under applicable law. For questions or complaints, use the contact details below.